Refund & Cancellation Policy

This policy applies to SaaS plans (Growth, Agency) and one-time platform plugin licence purchases (WordPress, Shopify, Wix, BigCommerce, Squarespace). Anything bought through an external marketplace is governed by that marketplace’s own refund policy instead.

Plans are billed for the period you chose when you checked out, and renewals are buyer-initiated — we email a reminder before a period ends, and you are never charged again automatically.

You can cancel at any time: email contact@pylonseo.io and we will stop your subscription so no further charge occurs. You keep access until the end of the period you have already paid for — cancelling never cuts a paid period short.

Cancelling a trial before it ends means you are never charged, because no card is required to start the trial in the first place.

Plugin licence keys and SaaS access are delivered immediately after payment — the key appears on your order confirmation and is emailed to you. Because the product is delivered the moment you pay, sales are generally final: we cannot "take back" a licence key that already reached you.

As a courtesy — never a guarantee — we will review a refund request within 14 days of purchase when:

• You were charged twice or the wrong amount (duplicate or accidental charge).
• The platform was down at the moment of purchase, so the product was not usable at all.
• An order was delivered to the wrong email address and never reached you.

AI credits (AI Visibility, AI research, Prompt Research) are consumed the moment a run completes. Used credits are non-refundable — the inference provider has already been paid on your behalf.

USD orders are refunded back through PayPal to your original payment method; INR orders refund through Razorpay to the original instrument (typically UPI or card). After we approve a refund, the gateway usually posts the money within 5–10 business days depending on your bank.

Nothing in this policy limits non-waivable rights under consumer-protection law where you live — for example India’s Consumer Protection Act, 2019 or EU consumer law. If a mandatory right gives you a longer window or a stronger remedy, that right wins.

Email contact@pylonseo.io from the address on the order and include your order number (it is on the receipt). We confirm within 5 business days whether a refund applies and, if so, initiate it at the gateway.

When we approve a refund, we action it at the gateway (PayPal for USD orders, Razorpay for INR orders) and, if it applies to a licence you received, we end that entitlement so the key stops working.